Terms & Conditions

Last updated: 1st October 2025

1. Introduction

Welcome to buildbird.io (“we”, “us”, “our”). These Terms & Conditions govern your use of our website, consultancy services, SaaS software resale, web design and development services, and monthly support offerings.

By accessing our website or purchasing services from us, you agree to be bound by these Terms.

If you do not agree, please discontinue use of our services.

2. About Us

BUILDBIRD LTD
Registered Address: Office 5, Allerburn, East Heddon, Newcastle upon Tyne, NE15 0HB, United Kingdom.
Company Number: 16859186
Email: support@buildbird.io
Website: www.buildbird.io

We are a UK-based technology consultancy specialising in business continuity management, SaaS solutions, website design and development and ongoing technical support.

3. Definitions

For clarity:

“Client”, “you”, “your” refers to the customer purchasing services from us.
“Services” refers to consultancy, SaaS resale, web design, development, and support services.
“SaaS Product” refers to third-party cloud software solutions resold by us.
“Third-Party Provider” means the SaaS vendor or software owner.

4. Scope of Services

We provide:

4.1 Technology Consultancy

Business continuity management, web design and development and website technical support.

4.2 SaaS Software Resale

We act as a re-seller for selected third-party SaaS products. The Client’s contract for software usage is ultimately with the Third-Party Provider, not with us.

4.3 Website Design & Development

Custom website solutions, UI/UX design, software engineering, integrations, hosting recommendations, and digital delivery.

4.4 Monthly Support & Technical Maintenance

Ongoing support services, including:

Technical troubleshooting
Software updates
Website maintenance
Monitoring & analysis
SEO optimisation

Specific service details are defined in the Client’s proposal or Statement of Work (SOW).

5. SaaS Reseller Terms

5.1 Relationship With Third-Party Providers

When we resell SaaS products:

We act solely as a reseller or referral partner.
The SaaS Product is licensed directly from the Third-Party Provider.
Their terms and conditions apply in addition to ours.

5.2 Software Availability & Performance

We do not guarantee:

Uptime
Data storage
Software performance
Feature availability

All such guarantees are provided by the Third-Party Provider.

5.3 Payments & Renewals

Fees are due in advance of activation.
Renewals may occur automatically unless cancelled within the required notice period.

5.4 Refunds

Refund requests for SaaS products follow the Third-Party Provider’s policies.
We are not responsible for issuing refunds unless explicitly stated.

5.5 Data & Security

Client data is processed and stored by the Third-Party Provider according to their own privacy policy and contractual terms.

6. Web Design & Development Terms

6.1 Project Scope & Deliverables

All design and development services are outlined in a project specification or Statement of Work.

6.2 Content & Materials

The Client must supply:

Text
Media assets
Brand guidelines
Access credentials

We may use licensed stock assets unless agreed otherwise.

6.3 Revisions

Projects typically include 5 rounds of revisions (customisable).
Additional revisions may incur extra charges.

6.4 Acceptance Testing

Upon delivery, the Client has 7 days to review and request changes.
If no issues are raised, the work is deemed accepted.

6.5 Hosting & Third-Party Tools

We may recommend hosting providers but do not guarantee uptime, performance, or support unless included in a support contract.

7. Monthly Support & Maintenance Services

7.1 Service Availability

Support available:

Standard Support: 24/7 online helpdesk support with tickets actioned within 24-48 hours.
Premium Support: 24/7 online helpdesk support with tickets actioned within 2-24 hours.

7.2 What Is Included

Website updates
Software patches
Bug fixes
Monitoring & health checks
Performance optimisation
Helpdesk support

7.3 What Is Not Included

Unless explicitly stated, support does not include:

New feature development
Major redesigns
Third-party product failures
Hardware repairs
Data recovery beyond backups

7.4 Minimum Term & Cancellation

Support plans require a minimum 12 month contract term.
Either party may cancel with 30 days’ written notice at the end of the contract term, unless otherwise agreed.

8. Fees, Invoicing & Payments

8.1 Pricing

All prices exclude VAT unless stated.
Quotes are valid for 30 days.

8.2 Payment Terms

Typical terms:

50% deposit on acceptance
Progress payments per milestone
Balance due prior to go-live or final delivery

Support plans and SaaS products require payment in advance.

8.3 Late Payments

We reserve the right to:

Suspend services
Charge interest under the Late Payment of Commercial Debts (Interest) Act 1998

8.4 Expenses

Travel, hosting, licensing, or third-party costs may be billed separately with prior approval.

9. Client Responsibilities

You agree to:

Provide timely access to systems, staff, and information
Approve deliverables promptly
Maintain secure backups unless included in your contract
Comply with third-party software terms

Delays caused by the Client may extend timelines.

10. Intellectual Property (IP)

10.1 Ownership of Work Produced

Upon full payment:

You own the final website, designs, or deliverables created specifically for you
We retain ownership of internal tools, templates, frameworks, and pre-existing IP

10.2 SaaS Products

All IP rights remain with the Third-Party Provider.

10.3 Portfolio Use

We may display completed projects in our portfolio unless you request otherwise in writing.

11. Confidentiality

Both parties agree to keep confidential all non-public information shared during the engagement.

12. Limitation of Liability

To the fullest extent permitted by UK law:

We are not liable for indirect, consequential, or financial losses.
Our total liability is limited to the value of the contract or 12 months of fees, whichever is lower.
We are not responsible for the performance or security of third-party products or platforms.

Nothing in these Terms excludes liability for fraud, criminal negligence, or matters that cannot be excluded under UK law.

13. Warranties & Disclaimers

We provide services with reasonable skill and care.
We do not warrant:

uninterrupted service
error-free software
compatibility with all devices or browsers

14. Termination

Either party may terminate for material breach if not remedied within 14 days of written notice.
On termination:

All outstanding invoices become due
Access to SaaS products may cease
Work-in-progress remains payable

15. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be resolved exclusively in the courts of England and Wales.

16. Changes to These Terms

We may update these Terms occasionally.
The “Last updated” date will always reflect the latest version.

17. Contact Us

For questions or legal notices:

BuildBird Ltd
Email: support@buildbird.io
Address: Office 5, Allerburn, East Heddon, Newcastle upon Tyne, NE15 0HB, United Kingdom.